Thriving Through Drought: NuWater Provides Reliable Water for SA’s Top Pet Food Manufacturer

Thriving Through Drought: NuWater Provides Reliable Water for SA’s Top Pet Food Manufacturer

In 2017, NuWater proactively approached South Africa’s largest wet pet food manufacturer, anticipating the detrimental impact of impending drought on their production security. With over 25 years of industry leadership, this client prides themselves on their commitment to honest information and wholesome products, enriching the lives of pets and their owners nationwide. Maintaining consistently high product quality, regardless of water scarcity challenges, was their paramount concern. Here’s how NuWater provided a vital alternative water source solution that ensured their continued success. 

Securing Production with an Alternative Water Source

Driven by their complete in-house manufacturing of wet cat and dog food and unwavering high-quality standards, our client had already explored the potential of borehole water as an alternative. While they received proposals from other suppliers aimed at improving their existing water systems, NuWater’s strong reputation for reliability and significantly shorter lead times ultimately led to their decision to partner with us.

The Critical Interplay Between Water and Pet Food Quality

The increasing unreliability of the municipal water supply posed a significant threat to the consistency of our client’s manufacturing operations. Furthermore, frequent cost escalations from the municipality added another layer of complexity to their challenges. Beyond the inconsistent supply, the quality of their existing borehole water was also subpar, directly impacting their production line and, consequently, the premium quality of their pet food products.

NuWater’s Well-Engineered Solution

NuWater proposed a cost-effective and rapidly deployable solution: a containerised water treatment plant designed to provide our client with a consistent and reliable supply of usable water, independent of municipal fluctuations. This comprehensive plant incorporates several key stages:

• Pre-filtration: Removing larger particulate matter. 
• Iron filtration: Specifically targeting and removing the high iron content from the borehole water.
• Reverse Osmosis (RO): A crucial step in purifying the water by removing dissolved salts and other impurities.
• Chemical dosing post-treatment system: Ensuring the final water quality meets stringent standards.
• UV disinfection: Providing an additional layer of protection against harmful microorganisms.
• Clean-in-Place (CIP): Facilitating efficient and thorough system maintenance.

Crucially, the entire solution was underpinned by NuWater’s comprehensive Service Level Agreement (SLA) and a lifetime guarantee on the process design, providing our client with long-term peace of mind and assurance of consistent performance. 

Consistent Success and Market Leadership

For over four years since its implementation, our containerised water treatment plant has consistently provided this key client with high-quality water that meets the stringent SANS241 drinking water standards. Remarkably, even during periods of extreme water shortages across South Africa, our client’s operations continued seamlessly and without a single water-related failure. They now have access to approximately 150 cubic meters of high-quality water per day, operating around the clock, ensuring uninterrupted production.

Thanks to this reliable alternative water source provided by NuWater, our client has not only secured their production but has also risen to become the number one wet pet food manufacturer by volume in South Africa. Furthermore, they have significantly reduced their reliance on the municipal water supply, contributing to overall water conservation efforts.

Our Client’s Endorsement of NuWater’s Expertise

NuWater delivered the most timely and cost-effective solution, complemented by exceptional ongoing backup service and support. Unlike competitors who offered standard, imported equipment not specifically designed for South Africa’s unique water quality challenges, NuWater provided the most appropriate and meticulously engineered equipment, which has proven to be exceptionally successful in meeting our client’s needs.

“NuWater professionally guided us through the entire process from initial engagement and a site visit to design, construction, installation and commissioning of our water treatment plant. The overall consultation was professional, and solutions were explained in detail. The detail in the proposal makes it easy to evaluate the most valuable and viable solution.”

Secure Your Reliable Water Source Today!

Don’t let water scarcity threaten your operations. For a water treatment plant meticulously catered to your individual needs, contact our team at NuWater today.

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